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Communication Miracles At Work and In Life - Part 2

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ACPEN Webcasts

Online, OK 00000

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4.00 Credits

Member Price $159

Non-Member Price $189

Overview

Following on Part 1 of this course, in Part 2 you will learn advanced ways to solve problems without bruising egos, how to create profound trust quickly, and how to motivate clients and co-workers to do your bidding with a minimal amount of wasted time or hassles. The bottom line will be better client and co-worker relationships, leading to increased enjoyment and productivity at work.

Highlights

1.    Why people behave as they do, and how you can effectively motivate anyone to cooperate with you

  • How to judge if your communication is effective in motivating someone
  • How to get someone to really hear you
  • How to communicate so that someone will happily do what you want

2.    How to create trust and get people to like working with you

  • The 3 most important keys for getting someone to feel rapport with you
  • Why rapport is so important, and how to use it to profit in your work
  • How to quickly solve problems with people once you have their rapport

3.    How to handle difficult people

  • Why some people are difficult to deal with, and what you can do about it
  • How you can turn a difficult employee or customer into a powerful asset
  • How to easily solve problems with people who are upset at you

4.    Secret techniques that super-successful communicators use

  • How Ronald Reagan and Bill Clinton are similar, and how you can tap into their "magic abilities"
  • The three most important keys all successful communicators use

Prerequisites

Part 1 of this course

Designed For

All

Objectives

  • Create and maintain more business
  • Learn the 3 key skills you need to empower others, create trust, and get people on "your side"
  • Quickly solve problems with employees and co-workers, and reduce misunderstandings
  • Motivate and effectively manage the people in your office so they'll do what you want them to do
  • Handle difficult or “lazy” people in a way that quickly gets the results you desire
  • Feel confident and at ease with clients, thereby leading to a more fulfilling time at work

Preparation

None

Leader(s):

Leader Bios

Jonathan Robinson, ACPEN Business Professionals Network

Jonathan Robinson, MA, MFCC, is a senior associate with Frank Sanitate Associates. He is a psychotherapist, author and professional speaker from Santa Barbara, California. Jonathan has appeared on the Oprah Winfrey and other TV talk shows, CNN and CNBC.

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Non-Member Price $189

Member Price $159