Becoming Conflict Competent
Overview
Conflict is often avoided, or dealt with in a passive manner. When ignored, conflict often escalates and can become polarizing. In this session, participants will gain insights for enhancing their natural responses to conflict, learn healthy communication styles, and build constructive behaviors to manage conflict.
This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
Highlights
Major topics covered in this course include:
- Levels of conflict
- Strategies to de-escalate conflict
- Distinction between miscommunication and conflict
- Responses to conflict
- Tactics to address, rather than avoid, conflict
Prerequisites
None
Designed For
Professionals leading a team or project, or will be in the future
Objectives
After attending this presentation, you will be able to...
- Determine your natural reactions to conflict
- Identify when you are entering conflict
- Use strategies to de-escalate conflict before it is too late
- Choose to engage with colleagues and clients to turn conflict into innovation
Preparation
None
Leader(s):
Leader Bios
Julie Holunga, CPA Crossings, LLC Two Commerce Square
Julie Holunga,MBA,CPCC, ACC, is a certified executive business coach who trains and develops CPAs and small-medium size business leaders to bring direction, focus, and effectiveness to their careers. Julie’s clients are mid-career professionals and business owners who feel like they have reached a plateau. Through her proven frameworks, Julie shows her clients how to reach the next level of success. Specifically, she works with clients to succeed in a new role, build a book of business and brand, communicate clearly and effectively, succession planning, and womens’ leadership initiatives. Julie’s career has always involved coaching a diverse group of high-level individuals looking to impact change. At The Center for Corporate Citizenship at Boston College, she worked with senior leaders at Fortune 500 corporations to develop, implement, and improve corporate citizenship initiatives. Following her work at The Center, Julie served as the project manager for Alumni Career Services at Harvard Business School focusing on the careers of alumnae. She built relationships with leaders at Wall Street firms leading the efforts to advance women into positions of leadership, and advised alumni who were in transition. Julie started her career working at Harvard University in the Capital Gifts group, assisting high-net worth alumni impact change. Julie received her Bachelor’s degree in French Literature and Economics at Union College, and her MBA from Boston College. She spent seven of her formative years living and attending school in France, India, and Hong Kong. Julie and her family moved from Boston to Calgary, Canada and now live outside of Denver, Colorado..
Non-Member Price $109
Member Price $89