Performance Management in Challenging Times
2.00 Credits
Member Price $89
Non-Member Price $109
Overview
Performance Management is about getting the best out of everyone. It’s about setting the stage so staff can excel as an individual and as a team member. It’s about knowing what to say, how to say it, and when to say it to inspire and elevate staff performance. For staff to hear, understand, and act on performance feedback they have to trust the person delivering the feedback. The feedback must be constructive, useful, and implementable. And surprisingly, the performance management process is as much about listening as it is about delivering feedback. This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
Highlights
The major topics covered in this class include:
- Building trust
- Providing valuable feedback
- Techniques for active listening
Prerequisites
None
Designed For
Everyone
Objectives
After attending this presentation you will be able to...
- Recall the types of trust and techniques for building trust
- Identify the elements of good and bad feedback
- Evaluate and improve on examples of actual feedback
Preparation
None
Leader(s):
Leader Bios
Jennifer Elder, Business Learning Institute
Jennifer Elder, CPA, CMA, CIA, CFF, CGMA is an executive coach who helps smart professionals transform from technically talented to strategically savvy. As a keynote speaker and trainer, she has presented her engaging and highly interactive sessions to over 15,000 people in all 50 states and 12 countries. Her clients include Home Depot, Campari, Experian, HP, Capgemini, and Oracle. She started her career in public accounting at a regional firm. She chaired the accounting department at a New Hampshire college and spent 15 years as a CFO in a variety of industries including homebuilding, technology, and insurance. In 2022, she received the Women Who Count award in education by the Accounting and Financial Women’s Alliance (AFWA). In 2018, Jennifer earned the designation of Certified Speaking Professional (CSP). Making her one of only 15 people worldwide who hold both the CPA and CSP designations. CPA Practice Advisor named her one of the Top 25 Women in Accounting in 2018. She received her BA from the University of Massachusetts and an MS in Organizational Management from Antioch University New England. She has been published by the Journal of Accountancy, FM Magazine, the National Association of Home Builders, Triple Pundit, and the Journal of Corporate Accounting and Finance.
Non-Member Price $109
Member Price $89