The Art of Managing Your Email Tone 2024
1.00 Credits
Member Price $49
Non-Member Price $59
Overview
When an email goes awry, its tone is often the culprit. When we write short, direct emails, our readers might think we are angry, yet when we write long, flowery messages, people don’t read them. We need to find the right tone for every email: professional, friendly, and respectful. If you have received feedback that your emails could be more relaxed, or if readers routinely ignore your emails, sign up for this presentation. This webinar will give you practical tips to manage your email tone so that your readers stay open to your message and you continue to develop positive business relationships.
Highlights
- Business communication
- Emotional intelligence
- Human resources
- Practice management
Prerequisites
None
Designed For
CPAs, financial professionals and staff.
Objectives
- Identify the tone of a sample email
- Determine an appropriate response to a sample email
- Identify three techniques for warming up the tone of an email
- Identify three ways to make emails clear and to the point
Preparation
None
Leader(s):
Leader Bios
Elizabeth Danziger, CalCPA Education Foundation
Elizabeth Brenner Danziger, founder of Worktalk Communications Consulting, enables people to achieve success through better writing. Improved writing means greater productivity, better customer service, quicker adoption of internal initiatives, fewer misunderstandings, faster completion of key work and enhanced relationships. Ms. Danziger has trained businesspeople throughout the U.S. and has worked with executives from many major corporations. She brings 28 years of experience to her work. Danziger’s clients include a wide range of businesses, including professional service firms such as Sullivan and Cromwell; Nixon Peabody; Ernst and Young; PragerMetis; RBZ; CohnReznick; Miller, Kaplan, Arase and others. Ms. Danziger’s clients develop a keen insight into their product or service and see how to convey their message clearly. They learn techniques that help them build more powerful relationships through the written word. In addition, they learn practical ways to get to the point and write successfully. In email seminars, participants master three elements of effective email: clear writing, good judgment and efficient productivity. Ms. Danziger received her B.A. from Pomona College in Claremont, California and holds a Certificate of Executive Education from the UCLA Anderson School of Business. She has written four books, the most recent of which is Get to the Point!, which was originally published by Random House and is now in its second edition. Her work has been published throughout the world.
Non-Member Price $59
Member Price $49