A Coach Approach to Feedback: How To Have an Action Oriented Conversation
2.00 Credits
Member Price $79
Non-Member Price $109
Overview
Performance management's impact on an organization can be directly felt in the bottom line. Companies with high turnover and poor employee retention rates experience lower employee morale and increased expenses in recruiting and training. Understanding the strengths and development needs of staff can guide employees toward a long-term career track. Communicating the keys to success is even more critical in long-term productivity and retention. This course will provide methodologies for each phase from goal setting to coaching to feedback. Exercises offer an opportunity for participants to begin developing their personal objectives as well as imparting techniques to manage the monitoring, coaching, and appraisal feedback phases of the process.
Highlights
- Feedback
Prerequisites
None
Designed For
Managers
Objectives
- Create a culture of feedback
- Understand the attributes of effective feedback
- Improve your ability to receive feedback
- Utilize a four part feedback conversation model
- Take a coach approach to managing and feedback
Preparation
None
Leader(s):
Leader Bios
Michelle Lederman, ACPEN Business Professionals Network
Michelle Tillis Lederman, known as “The Connection Creator,” is an expert on workplace communications and relationships. Michelle’s mission is to help people work better together and advance their individual impact. An executive coach and people expert, Michelle inspires organizations and individuals to build real relationships and get real results. Named by Forbes as one of the Top 25 Networking Experts, Michelle is a speaker, trainer, coach, and author of four books including The Connectors Advantage and the internationally recognized, The 11 Laws of Likability. Highly sought after for her energetic, engaging, and authentic presentations, Michelle has appeared on stages around the globe. She holds a Certified Speaking Professional (CSP) designation from the National Speaker’s Association, placing her within the top 3% of speakers. Her deep expertise has led her to be a regular media contributor appearing on CBS, NBC, Fox, NPR, CNBC, the NY Times, the Wall Street Journal, MSNBC, Forbes and others. Passionate about education, Michelle served as a Communications Professor at NYU’s Stern School of Business, on the faculty of the American Management Association, Lehigh Executive Education, and Rutgers Executive Education. Michelle lives in New Jersey with her husband, two sons, and two rescued dogs.
Non-Member Price $109
Member Price $79